Shipping | Returns | Cancellations
Our hours are 10-5:30 Monday through Saturday. ALL MESSAGES received outside of these hours will be responded to the following business day.
SHIPPING
HOLIDAY SHIPPING: During the holidays, please be considerate and prepare for delayed shipping times. Standard shipping is within 1-4 business days. Once your item has shipped and you receive tracking, please allow 1-2 days for the tracking to update before reaching out to us. If there is no movement on your tracking for 10 days, please see the information below on how to start a claim with USPS or UPS.
We ship through the USPS & UPS.
We do NOT ship internationally, nor to Alaska, Hawaii and Puerto Rico.
If an order is shipped from Blanton-Caldwell to an incorrect address that you as the customer provided, you as the customer will be responsible to repay for shipping. We WILL NOT assume responsibility for invalid information given by the customer.
- Blanton-Caldwell is NOT responsible for:
- Delays with USPS or UPS shipping
- Lost, damaged, or marked delivered items. To file a claim with the carrier, please click the following links:
- UPS Claims Support
- USPS Claims Support
Lost/Stolen/Damaged Packages
Once a package is shipped from our store, it is out of our hands if a package is lost. Blanton-Caldwell will not be held responsible. If you feel as though your package has been lost, please submit a claim to USPS or UPS. All packages sent out have GPS tracking information embedded in the barcode. If an item states "delivered" but you did not receive it, YOU will need to contact your local post office in the event that they mistakenly stated the package as delivered, but still have it in their possession. If the package does not turn up with those steps, you must allow 15 business days (excluding holidays and weekends) for the package to show up. If your tracking shows "delivered" and you have not received your package, Blanton-Caldwell IS NOT responsible. This issue must be resolved with the United States Postal Service or your local law enforcement. No exceptions.
EXPRESS SHIPPING: We are currently not offering expedited shipping services unless you make private arrangements with us through messenger, email or call us.
RETURN POLICY
Send item(s) to:
Blanton-Caldwell
PO Box 3249
Albany, Texas 76430
Please include the following in your return:
Name, E-Mail, Order Number, Item(s) Description, Reason for Return. If you do not include this with your return, it will delay the process.
Time Frame: Items must be received back to B-C no later than 15 days from the date you received your order. Be sure to plan for transit time. Please use a tracking service when shipping back a return.
Refund Type: Online through Paypal or store credit. Returns are processed and refunded in seven working days. Inclement weather may affect this time frame as well.
Original shipping fees are non-refundable & return shipping is the responsibility of the customer. PLEASE be sure to have an account created on our site to make the credit process quick and easy!
Returns that do NOT meet the criteria below are subject to a 20% restocking fee OR you will be invoiced for it to be shipped back to you.
All items must be returned in NEW condition. We will gladly accept the return of any item that is UNWASHED, UNWORN, pet hair, make up and deodorant free or found to be defective. Original tags must be attached. If an item is found to be WASHED or WORN, it will be shipped back to you. Any item purchased on sale cannot be returned or exchanged. When returning shoes, please DO NOT return with tape & shipping labels stuck to the actual shoe box. The shoe box MUST BE returned in a mailing box or wrapped in paper.
The Exceptions: All SALE items are FINAL SALE. Scarves, belts, socks, hair accessories, earrings and undergarments (bralettes, camis, etc.) are final and cannot be returned.
**Shoes returned using the shoebox as a shipping container are not permitted AND YOU WILL BE REQUIRED TO PAY SHIPPING BACK TO YOU.
If you have any questions regarding our return policy please feel free to contact us through our Facebook group page via Messenger OR email, but please not both. [email protected]
CANCELLATION POLICY | Can I cancel or change my order?
Once your order is placed, orders CANNOT be changed, modified or cancelled after checkout. You are welcome to return the item to us in accordance with our return policy.
Defective Items: If you believe you received a defective item you must notify us by Instagram or Facebook messenger within three days of the delivery confirmation date, otherwise it is considered wear and tear. No exceptions and we will need photos. This also includes, if you cut or tear the item opening the package, we will not accept a return. (Yes- this has happened.)
Incorrect or Missing Items: If you received your order and there is an item missing OR you received the incorrect item, you must inform us within 3 days of receiving your order.